Chris at Chem-Dry successfully cleaned several of our couch cushions and pillows that had pet urine on/in them. From the first phone call w/ Chris and throughout the work, he explained the entire process, including the complexities/uncertainties of cleaning items with thick foam core (like cushions). He thoroughly went over his pricing and policies with us before work began. Chris returned a week later to take care of a small spot that still had urine odor. We're good to go now. Thanks Chris for your professionalism and the pride you take in your work!
Best experience ever, from communication to the quality of the service! Chris handled my special requests even with me being away in the other state! Really appreciate the effort to go above and beyond for the customer!